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Jackpot City Casino Review

Is this popular online casino any good?

Tim Dalios AvatarTim Dallios  Updated: June 18, 2022
Jackpot City Homepage Screenshot

Jackpot City Casino is part of a monster size online gaming group consisting brands worthy of mentioning among some of which are Gaming Club, Lucky Nugget, River Belle. These online casinos have a long history online some which were founded as early as the 1990s.

Over 2 years ago I opened a real money account with Jackpot City Casino and have been playing/testing them since that time. My findings so far have been very positive and I’m happy to share with you my review of this online casino.

The first thing to know about this online casino is their generous welcome bonus of C$1,600 they offer to new depositing Canadian players. You won’t receive the entire bonus amount on your first deposit but instead spread across your first four deposits made with Jackpot City. Each deposit bonus is a 100% match bonus up to C$400 free of which each is subject to a 50x wagering requirement of the bonus amount.

Overall Jackpot City Casino is a great casino for Canadian players offering 800+ world-class Microgaming casino games, a great welcome bonus offer, good and quick customer support and access to your winning funds quicker than most other casinos out there.

As a result of rigerous testing of Jackpot City this casino is ranked #1 out of 30+ in total casinos that have been reviewed by TopCasino.

On this page you will find:

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General Info & Jackpot City Overview

Overall Rank: Rated #1 out of 30+ online casinos
Welcome Bonus: Get a C$1,600 Welcome Bonus Offer
Free Spins: No Free Spins Bonus
Number of Games: 800+
Software Providers: Microgaming, Evolution Gaming Live Dealer Games (+ Just for the Win Studios, Fortune Factory Studios, Triple Edge Studios, All41 Studios, Crazy Tooth Studio, Slingshot Studios, Switch Studios, PearFiction Studios, Electric Elephant Games, Rabcat, Foxium, Stormcraft Studios)
Year Founded: 1998
Support Rating: 10 /10
Support Options: Live Chat, Toll-Free Phone Support and E-Mail
Support Email:
Support Phone: 1(800)768-1946
Devices: Desktop (Download & Instant Play), Mobile & Tablet (Instant Play)
Works On: Windows Mac ios Android Linux

Pros of Playing at Jackpot City

Jackpot City comes out of the gate strong with a rock solid reputation and generour welcome bonus offer for new players.

Several factors have lead to Jackpot City Casino ranking so here on

Here’s a quick look at some of the highlights:

1. Strong Casino Bonus offer of C$1600 Free

I tested the Jackpot City Casino welcome bonus offer through to our fourth deposit to ensure that I was able to receive the full amount as advertised for the bonus. In each case with our deposit of C$400 I received the extra C$400 credited to our account instantly.

In case you're not familiar with how more substantial welcome bonus offers work let me explain. Jackpot City splits their C$1,600 total welcome bonus offer into four sperate 100% match bonuses up to C$400. Meaning that you'll have to deposit on four separate instances up to C$400 to receive the full amount of C$1600 offered as part of this welcome bonus package. So this is how it looks:

  • Deposit 1: Deposit $400 and Get $400
  • Deposit 2: Deposit $400 and Get $400
  • Deposit 3: Deposit $400 and Get $400
  • Deposit 4: Deposit $400 and Get $400

Key Takeaways from Bonus Terms and Conditions:

I reviewed the bonus terms and conditions concerning Jackpot City Casinos offer and jotted them down for you below for quick reference. If however you’d like to review the full terms and conditions for this welcome bonus offer click here to evaluate the relevant information.

1. New players will have seven days from the date the account is opened to claim up to the full amount of the bonus.

2. The bonus will be automatically credited to your account after a successful purchase.

3. The bonus is subject to a minimum playthrough (wager) requirement of 50 times (50x) before it's transferable from your bonus balance to your cash balance. As an example if you deposit $200 and receive a $200 credit bonus the play through the requirement you will need to meet will be 50 x $200 = $10,000.

4. Wagering on all games except Roulette, Sic Bo, Craps, Baccarat, Table Poker, Casino War & red Dog will count towards meeting the playthrough requirement. The contribution percentage varies for different game types as follows:

  • 100% All Slots, Keno & Scratch Card Games (Re-spins on slots count for 10%)
  • 8% All Video/Power Pokers and all Blackjacks
  • 2% Classic Blackjacks
  • 0% All Baccarats, Craps, Red Dog, Sic Bo

5. This term I'm not particularly fond of: "If you play on the excluded games (0%) before meeting the playthrough requirements, then you agree that the casino holds the right to void any winnings made from these games at our discretion."

2. One of the Oldest Casinos Est. 1998

Just because an online casino has age doesn't necessarily mean it's better than a new one. What it does mean however is that there's been a lot more opportunity over time for players to enjoy that casino or not and to complain about it.

My own experience with Jackpot City has been a pleasant one which I need not mention again is the reason it's been ranked so well of all the casinos reviewed and featured here on

When I look at the experiences of other players by searching blogs, forums and message boards and sites like AskGamblers find that Jackpot City is a preferred online casino among the player community. So in the case with Jackpot City the fact that they have age and very few relevant complaints about their casino makes them an ideal choice for Canadian online gambling fans.

A Little Nostalgia For You - A Look at Jackpot City Casino Over the Years

Jackpot City Casino Website 1998

Jackpot City Homepage From 1998

Jackpot City Casino Website 2008

Jackpot City Homepage From 2008

Jackpot City Casino Website Present Day

Jackpot City Current Homepage

3. Customer Support a Pillar of This Casino

No online casino can genuinely be exceptional unless it makes available to its customers 24/7 customer support that's capable of resolving issues.

Jackpot City is one such casino, and for that reason, they've scored a 10/10 for providing efficient and friendly customer support to Canadian players via live chat, telephone support and email.

I've tested each of the customer support contact methods and for ourselves found that the live chat was the most efficient. The customer support department at Jackpot City tend to their conversations and respond immediately. The fact that they are available to players 24/7 is a fantastic feature considering that not all casinos provide round the clock support service.

In my test I was connected immediately to ViweM who we then asked a simple question about the deposit bonus offer available at the casino which they were able to answer.

Jackpot City Chat Window

4. Convenient Depositing and Cashing Out

Fortunately for Canadians depositing funds at online casinos isn't a problem like it is for players in the United States and other parts of the world. Using credit cards to make deposits is the quickest and most convenient way to make deposits at Jackpot City.

If you don't have a credit card or debit card Jackpot City offers a variety of other deposit methods to consider including Instadebit which they recommend as the "Best choice for Canada" in their cashier which you can see in the below screenshot. In addition to Instadebit however, they offer a variety of bank transfer and alternative banking methods including Paysafecard (a prepaid card) for those players that don't have access to bank accounts or credit cards.

Making withdrawals is equally as simple and can be quick depending on your withdrawal method. Just as they recommend Instadebit for deposits, they also suggest the same for withdrawals as Instadebit is a fantastic option for both.

Jackpot City Lobby

5. Play 700+ Fair Honest & Tested Casino Games

Jackpot City Casino offers a selection of over 700 games powered by Microgaming iGaming software. The assortment of games they offer consists primarily of slots and video poker variants; however, there are still several hundred table games, including blackjack, roulette, baccarat and other options to choose. One thing notable about Microgaming software is their progressive jackpots. No software provider does progressive jackpot games as well as Microgaming does.

The one thing I particularly like about Jackpot City is how easy it is to navigate their games lobby when logged into your player account. They do an excellent job of segmenting the games selection into relevant categories and even offer a search function to make it easier to find games you're looking for.

Below is a screenshot from the lobby of Jackpot City Casino logged into my player account with their casino so you can see a preview of what to expect.

Jackpot City Lobby

In addition to the standard RNG player versus computer games offered at Jackpot City a recent introduction of live games by "Evolution Gaming" expands the already vast library of games available at Jackpot City.

The live games can be accessed after you're logged into your real money account at the top of the page by going to the "Live Casino" tab. After that, you're brought to another tab that features all the live casino games you can play. A variety of options are available including a variety of blackjack roulette and baccarat games all with live dealers.

The below screenshot is from the live casino lobby.

Jackpot City Lobby

Cons of Playing at Jackpot City

Because no online casino is perfect I'm not going to pretend that Jackpot City is either and although there are a few things I don't like about this casino in most areas it passes the rigid approval process here at with flying colours.

1. Only Offering Microgaming Games

Jackpot City indeed offers games by both Microgaming and Evolution Gaming, but the latter consists only of a live games selection and does not add a considerable number of games to the overall library.

Most online casinos these days offer games by more than just one software provider. Most outside of those closely held by the Microgaming offer games by dozens of providers. What it means is that you have access to 1000's of games instead of 100's from one single casino lobby. There are benefits to having games by numerous software providers offered by one casino, and it does make it easy to play a variety of games with varying levels of variance.

Note: If game variety by different software providers is a #1 priority in your decision on where you play I suggest that you try one of the casinos listed here which are also featured here on

On the flip side casinos that offer so many games can be overwhelming to some players so if you're new or just getting started at an online casino for the first time you may prefer a casino that focuses on providing games by one software provider like Jackpot City. The other benefit of playing at casinos powered exclusively by Microgaming software such as this one is that they are generally fully audited and tested regularly by eCOGRA a reputable independent testing authority for the gaming industry.

Microgaming Logo

2. C$4000 Weekly Withdrawal Limit

I don't believe that casinos should impose a limitation on the amount that players are capable of withdrawing in any given request. When winnings are generated in a casino as a player, you should have immediate access to those funds and the ability to withdraw them wherever you'd like.

In this regard this is where Jackpot City falls short. It's pretty standard so not unique to them but none the less being that they do a fantastic job elsewhere they really should abolish this weekly withdrawal requirement and let players withdrawal the full balance of their winnings provided they can do so using their preferred withdrawal method.

Do I Recommend Jackpot City

Yes I most certainly which is why it's ranked #1 of 30+ online casinos here on

Jackpot City Casino is ranked at the top of our list for a good reason they are trustworthy, have been in business since 1998 and have gained the confidence of players and the industry alike.

Everything seems to work well with Jackpot City from their welcome bonus offer, the ease of use of their software, convenient banking options for depositing and withdrawing funds as a Canadian player and let's not forget their responsive and helpful customer support.

It's not the perfect online casino, and in particular, I am not fond of the C$4000 weekly withdrawal limit, but this is something we're willing to live with.

I will continue to play at Jackpot City as a fan and will update you here on Top Casino should that change.

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