Best Online Casinos Canada (2019)

Evaluation and Comparison of 30+ Online Casino Sites for Canadian Players

Tim Dalios AvatarTim Dallios  Updated: October 26, 2019
Award Winning Casinos

Welcome to TopCasino.ca, a website that focuses exclusively on providing advice to Canadians in search of the best online casinos. My name is Tim Dallios, and I'm one of the writers here at Top Casino. My collegues and I have evaluated 30+ online casinos of which many are great while others not so much. Through this process and thorough research a Top 10 list of the best options for Canadian players has been established and is freely available to you.

Reasons to consider playing at one of the top 10 listed sites found featured here at Top Casino include the following:

  • True Canadian perspective based on real experiences and hard facts.
  • Sites listed in top 10 are fully optimized for Canadian online casino fans.
  • Canadians will benefit from convenient deposit and withdrawal options.
  • NetEnt games rarely available to Canadians are such as at Guts Casino.
  • The best customer support and contact options for players within Canada.

When deciding where to play, you may first like to read one or more complete reviews available here. Understanding the factors evaluated in determining which casino sites receive placement in the prestigious top 10 list will boost your confidence in our judgement.

The ultimate goal of this website is to connect you to the best Canadian player friendly/focused online casinos. I'm hopeful that you find what you're looking for in one of the brands listed in the top 10 but if not and you require further advice or assistance, please don't hesitate to reach out.

On this page you will find:

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Top 10 Best Canadian Online Casinos 2019

Top 10 Canadian Casino Sites
Honest Reviews & Ratings
Safe & Secure Entertainment

The top 10 best online casino sites for Canadian players to gamble at for real money. Rankings organized by reputation, customer support, bonus offer and quality of the gaming experience.

1 Jackpot City - Best Overall
  • Bonus C$1,600 Bonus Package
  • Year Founded 1998
  • Number of Games 800+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Jackpot City
Jackpot City Homepage Screenshot

One of the most popular online casinos in the world Jackpot City has served over 4,000,000 players from across the globe. This site is ranked #1 for Canadian players and for good reason.

Read why Jackpot City is ranked #1
2 Royal Vegas - Best Bonus Value
  • Bonus C$1,200 Bonus Package
  • Year Founded 2000
  • Number of Games 800+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Royal Vegas
Royal Vegas Homepage Screenshot

Established in 2000 Royal Vegas is a reputable casino that fully welcomes Canadian players. They are one of the casinos tested here with the best bonus value and best customer support.

Read why Royal Vegas is ranked #2
3 All Slots - Best For Slots
  • Bonus C$1,500 Bonus Package
  • Year Founded 2002
  • Number of Games 800+
  • Customer Support 9/10
  • Works on: Windows Mac ios Android Linux
Visit All Slots
All Slots Homepage Screenshot

Slots fans will love All Slots Casino! This well established Microgaming powered site offers new players from Canada a 100% bonus up to C$500 part of a total bonus package of C$1,500.

Read why All Slots is ranked #3
4 Mansion Casino - Best Support
  • Bonus C$5,000 Bonus Package
  • Year Founded 2004
  • Number of Games 300+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Mansion Casino
Mansion Casino Homepage Screenshot

Personally one of my favourite sites to play at period! Offers a large welcome bonus offer of up to C$5,000 spread across your first few deposits. Offers Canadian player centric customer support options.

Read why Mansion Casino is ranked #4
5 Mr Green - Terrific Bonus
  • Bonus C$1,200 Bonus + 200 Free Spins
  • Year Founded 2007
  • Number of Games 1,600+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Mr Green
Mr Green Homepage Screenshot

This well established online casino offers gambling fans from Canada a truly world-class experience. With a terrific welcome bonus, tons of games and 24/7 customer support what's not too like!

Read why Mr Green is ranked #5
6 Guts Casino - Play NetEnt Games
  • Bonus C$100 Bonus + 100 Free Spins
  • Year Founded 2013
  • Number of Games 1,600+
  • Customer Support 9/10
  • Works on: Windows Mac ios Android Linux
Visit Guts Casino
Guts Casino Homepage Screenshot

NetEnt games are restricted at many Canadian friendly online casino sites. Fortunately Guts isn't one of them. Enjoy the full array of NetEnt games here along with a C$100 deposit bonus + 100 free spins.

Read why Guts Casino is ranked #6
7 Casino.com - Very Reputable
  • Bonus C$400 Bonus + 200 Free Spins
  • Year Founded 2008
  • Number of Games 390+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Casino.com
Casino.com Homepage Screenshot

This reputable online gambling brand offers a great sign-up bonus for new depositing players of 100% up to C$400 in addition to a 200 free spins bonus. One of the quickest live chat supports I've come across.

Read why Casino.com is ranked #7
8 Gaming Club - Top Table Games
  • Bonus C$350 Bonus Pacakge
  • Year Founded 2001
  • Number of Games 800+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Gaming Club
Gaming Club Homepage Screenshot

Gaming Club is an all around great brand for Canadians. Play and get paid in CAD currency here and enjoy some of the best table games available online powered by Microgaming software.

Read why Gaming Club is ranked #8
9 Lucky Nugget - Est. 1998
  • Bonus 150% up to C$200
  • Year Founded 1998
  • Number of Games 800+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Lucky Nugget
Lucky Nugget Homepage Screenshot

Established in 1998 Lucky Nugget was among the first gambling sites to ever operate. Players from Canada can enjoy a 150% match bonus up to C$200 on the first deposit here.

Read why Lucky Nugget is ranked #9
10 Ruby Fortune - Great On Mobile
  • Bonus C$750 Bonus Package
  • Year Founded 2003
  • Number of Games 800+
  • Customer Support 10/10
  • Works on: Windows Mac ios Android Linux
Visit Ruby Fortune
Ruby Fortune Homepage Screenshot

Ruby Fortune is a Microgaming powered casino that is great for desktop users but fantastic for mobile & tablet players. This brand is great for Canadians looking to deposit and withdraw using InstaDebit.

Read why Ruby Fortune is ranked #10

All 30+ Online Casinos
Reviewed By Top Casino

Rank Casino Bonus Free Spins Support # Games Rating
1 C$1,600 - 10/10 800+
2 C$1,200 - 10/10 800+
3 C$1,500 - 9/10 800+
4 C$5,000 - 10/10 300+
5 C$1,200 200 10/10 1,600+
6 C$100 100 9/10 1,600+
7 C$400 200 10/10 390+
8 C$350 - 10/10 800+
9 C$200 - 10/10 800+
10 C$750 - 10/10 800+
11 C$800 - 10/10 800+
12 C$100 - 9/10 1,000+
13 C$500 20 9/10 1,000+
14 C$100 101 8/10 1,000+
15 C$1,000 - 9/10 800+
16 C$500 70 9/10 1,200+
17 C$375 100 9/10 1,000+
18 C$800 - 10/10 800+
19 C$300 120 8/10 1,000+
20 C$100 200 8/10 300+
21 C$200 100 9/10 1,000+
22 - - 5/10 1,000+
23 C$200 10 7/10 1,000+
24 C$100 50 8/10 800+
25 C$222 22 6/10 700+
26 £100 - 5/10 700+
27 C$1,000 - 5/10 700+
28 $200 77 5/10 150+
29 C$450 - 6/10 350+
30 C$333 - 3/10 700+
31 C$2,000 25 2/10 350+
32 €1,750 150 2/10 500+

About The Casino Review Process Here on TopCasino.ca

Most gambling guides don’t sign-up and play at the online casinos they feature. Here at TopCasino.ca myself or one of my colleagues register and play for real money. Doing so establishes a first-hand perspective about all aspects of the gambling experience and an overview of what any other player can expect. Figuring out the ins and outs of each casino listed at TopCasino.ca is critical to the review and evaluation process.

Core components of aspects that are evaluated when reviewing and rating sites include the following:

Customer Support Must be Above Average:

Customer Support Must be Above Average:

It’s important for a great online casino to have stellar customer support. Just like any other business, much can be said about a casino by how well they handle customer support/service requests. In the evaluation process, each casino is contacted by all their available customer support methods which generally include; phone, email and live chat. Performing this test helps to determine the efficiency of the customer support and how well they handle requests. Based on this evaluation the casino is given a customer support score out of 10.

Limited Number of Complaints Found Online:

Limited Number of Complaints Found Online:

Ideally there should be no complaints about the online casinos you choose to play at. Issues and complaints do, however, arise. We strive to select and present you with brands that have very few complaints against them. We search online and browse leading portals including AskGambler, CasinoMeister and ThePogg for complaint related information.

Fair and Resonable Terms and Conditions:

Fair and Resonable Terms and Conditions:

When you want to play often you don’t have the time nor patience for evaluating the lengthy terms and conditions you need to agree to before registering and playing at an online casino. TopCasino goes to great lengths to assess casino T&C’s and is diligent to avoid listing Canadian online casinos with a history of misuse of terms and conditions to create unfavourable situations for players.

Exceptional Selection of Games Preferrably by Multiple Providers:

Exceptional Selection of Games Preferrably by Multiple Providers:

It wasn’t that long ago when casinos online were powered by and offered games by a single software provider. These days most of them offer games by a variety of software providers in a consolidated platform allowing you to play hundreds if not thousands of games in one location. We look for and prefer listing sites that offer a large variety of games by different software providers, and favour online casinos that make it easy to play on your tablet, mobile phone and desktop/laptop computer.

Popular Canadian iGaming Software Providers

In the early days of the iGaming industry there were relatively few software provider options to choose from all of which offered a limited game selection. Fast forward, and in today's modern world iGaming there are dozens of top tier suppliers of online gambling software. As a player it ultimately means that the choice and variety of options available are plentiful.

There are a few key things to look for all of which TopCasino does for you, these include the following: whether the software has undergone significant testing (for RNG, games etc...), whether the software provider is new or well established and whether the software provider has a good reputation in the industry and among players.

Testing of iGaming Software: Ensuring fair and honest play is curtial to the integrity of the iGaming industry. Software providers who do not undergo stringent testing of their software and games can easily manipulate game outcomes in their favour. The iGaming software of the online casinos you’ll find featured here on this website have been tested by one of the prominant labs in the space which include: GLI, BMM, eCOGRA or iTech Labs.

Well Established or Newcomer: Proven iGaming providers that have operated for numerous years generally qualify them as being trustworthy. It's not always the case. An example being Realtime Gaming who have been around for years and remain among the dodgiest of the iGaming software providers out there and one we'd never recommend to players.

Industry and Player Reputation: How the iGaming industry and players view providers of iGaming software is an essential indicator in terms of what to expect. If the iGaming industry and players alike approve than it's likely that the provider meets all of the qualifications of a top tier software supplier in the industry.

Microgaming Software

Microgaming Software

Visit Website
Microgaming Immortal Romanace Screenshot
Pros
Large selection of casino games to play over 1000 in total.
Established in 1994 is one of the first providers of iGamings software to hit the market.
Great reputation and loved by players and the industry alike. Among the most table iGaming platforms available.
Microgaming Thunderstruck 2 Screenshot
Cons
Jackpot progressive games can not be played in free money play mode.
A number of the games Microgaming offers are simply re-skined versions of other available games.
Many games still not ported to HTML5 (meaning that they are not available for play on mobile and tablet devices.
NetEnt Software

NetEnt Software

Visit Website
NetEnt Starburst Screenshot
Pros
Vibrant games featuring lovely graphics, animation and sound FX.
Large library of games which include player favourites such as Starburst.
Simple and easy to use graphic interfact and navigation system.
When playing on iPhones or Samsung devices NetEnt games are the best.
NetEnt Gonzo's Quest Screenshot
Cons
Canadians are not permitted to play NetEnt games although some casinos such as Guts.com do offer them.
NetEnt does not offer a download version of their casino software and can only be played in your web browser.
They don’t offer the same number of games as other software providers such at Microgaming and Playtech.
Playtech Software

Playtech Software

Visit Website
Playtech Great Blue Screenshot
Pros
Selection of 600+ online slots and table games to enjoy at Playtech casinos.
Publicly traded company that is fully transparent.
Simple and easy to use graphic interfact and navigation system.
Compatible with all devices and platforms.
Playtech Gladiator Screenshot
Cons
If you win a progressive jackpot while playing a Playtech casino game you will not receive it in one lump sum but in installments.

Payment Options Canadians Use at Online Casinos

Several banking options are readily available for Canadian players to make deposits and withdrawals at online casinos. The most popular among these include credit cards, debit cards, Instadebit, eWallets, bank transfer and now even Bitcoin.

Choosing the most appropriate banking option in which to use to make deposits and withdrawals is a matter of preference for most players. For new players without eWallets or access to Bitcoin, the traditional payment options such as credit card, debit cards and InstaDebit will be the least frustrating. That said when it comes to withdrawing funds having an eWallet account can be convenient.

Below we explore some of the most popular banking methods for Canadian online gambling fans.

Making Deposits

Credit & Debit Cards

Credit & Debit Cards

The quickest delay free method to use to deposit funds at online casinos is by using your credit or debit cards. Visa, MasterCard or American Express are the most accepted credit cards. The main drawback to using credit cards to play for real money at online casino sites, however, is that after a few deposits you’ll likely need to complete the casinos KYC (know your customer) documentation. The KYC process entails providing the casino with a scanned copy of your driver's license, proof of address and the front and back of the card you’re using to deposit.

Instadebit

Instadebit

Instadebit is a Canadian focused banking solution not only for online gambling but eCommerce in general. It’s a convenient method for making deposits into online casinos. How it works is pretty straight forward. It works similar to a check online but even easier. As long as you have a bank account with a Canadian financial institution, you’ll be able to use Instadebit to deposit funds and to start playing for real money online. To learn more about Instadebit or create an account visit their website here.

Bank Transfer

Bank Transfer

When referring to a bank transfer I'm not referring to a wire transfer which takes days to complete. Instead, I'm talking about EFT (Electronic Fund Transfers) that allow you to connect directly to your bank account to transfer funds to a gambling site. These EFTs work in a very similar way to how Instadebit works however in the case with many ETF solutions offered by online casinos there’s no need to create a separate account as you’d do with Instadebit.

Bitcoin

Bitcoin

If you already have Bitcoins great because you’re likely already familiar with how to use them (transfer them using your crypto wallet whether online or offline). Bitcoin is a quick, convenient and secure method to use to make deposits at online casinos. Don’t be surprised if the casino requests additional due diligence and KYC documentation from you should you choose to deposit and play with Bitcoin.

Making Withdrawals

Credit & Debit Cards

Credit & Debit Cards

Getting paid back onto your credit card is often a preferred method of receiving winnings by players. This withdrawal method, however, is usually limited to the amount that you initially deposited and the card used at the time. The balance, if there’s any left over, would need to be sent using another method such as Instadebit, eWallet, bank transfer or Bitcoin. The other drawback to withdrawing back to your credit card could be delays of a few days or week.

Instadebit

Instadebit

When withdrawing funds from online casinos Instadebit can be a quick and convenient method in which to do so — provided that you already have a fully functional and operating Instadebit account. The process of using Instadebit to make a withdrawal is instead straight forward. All you need to do is login to the online casino you wish to make your withdrawal from select Instadebit as the withdrawal method and follow some simple steps they provide you with to complete the process. Instadebit withdrawals typically take a few days.

Bank Transfer

Bank Transfer

Withdrawing your winnings directly back to your bank account saves time and fees. If the online casino you're playing at offers a direct bank transfer ETF option it's worth it to consider. This simple banking option for Canadian online casino withdrawals allows you to connect your bank account through third party services that will transfer funds directly to your account. These services operate in the same way as Instadebit does.

Bitcoin

Bitcoin

Bitcoin will be among the quickest withdrawal methods you can use to receive payments back from online casinos providing they offer it as a method for withdrawals. Not all sites offer Bitcoin as a means of depositing and withdrawing funds so if you’re planning on using this method you may first want to check the casino website for additional information about this banking option.

Types of Bonuses Offered at Online Casinos and How to Make Use of Them

Casino bonuses are used as a feature to attract players to gamble for real money. Online casinos offer bonuses to new depositing players to gain new business. These types of bonuses are called sign-up or welcome bonuses and may or may not cover subsequent bonuses received after your first deposit.

Bonuses are an essential online casino feature and are what often sway a player to choose one casino over another. If you're choosing a casino solely based on their bonus offer you may come to regret that decision. It's not always the casino with the biggest and best bonus that prevails as the better option. More often then not if it seems too good to be right with a casino bonus it usually is. It could mean several things but generally that the terms and conditions for the bonus are incredibly stringent with huge overly burdensome wagering requirements. Situations like these are not favourable for you as a player, so 'it's advisable that if you do choose a casino based on their bonus that you do your homework ahead of time.

If 'you're a player who's never played at an online casino before and need an overview of the types of bonus options available 'we've provided explanations of the below:

Deposit Bonus

Deposit bonuses are the most common type of bonus offers at online casinos. How they work is straight forward. You make a deposit and based on your deposit amount the casino will match up to a certain percentage match your deposit and place these funds into your account. You may use this bonus money than to play as though it were your own money. Deposit bonuses like other bonus types are subject to terms and conditions. The most important T&C’s consideration is the wagering requirement which requires that you play through a certain amount usually a multiple of the bonus + deposit before any winnings would be eligible for cashing out. Below are a few examples of deposit bonuses.

Example 1: 100% Match Bonus up to $1,000 on First Deposit

The % value as in this case is 100% means that the casino will match the full value of your deposit 100% of it and the maximum amount that they’re willing to match you up to is $1,000.

It doesn’t mean that you need to deposit $1,000 to benefit from the bonus as all casinos have a minimum deposit amount which is usually $20. So as an example if on your first deposit you wanted to deposit $250 the casino would give you $250, and your starting balance would be $500.

Example 2: 200% Match Bonus up to $1,000 on First Deposit

In this example the casino is offering a 200% match bonus which means that your deposit bonus would be double the value of your deposit still as in the first example up to a maximum of $1,000 in bonus value.

In this case if you were to deposit $250 the casino would give you an extra $500 in bonuses which would mean that your starting balance would be $750.

Example 3: 50% Match Bonus up to $1,000 on First Deposit

In this example the casino is offering less than 100% for the bonus and is offering a 50% match deposit up to $1,000.

So in this case, if you were to deposit $250 the casino would give you an extra $125 in bonus credits to play with so your starting balance would be $375.

Free Spins Bonus

Free spins bonuses are often coupled with deposit bonuses as a secondary bonus on top of the core bonus generally being the deposit offer. However, there are times when a free spins bonus is the core and only bonus offered to new players at some online casinos.

How a free spin bonus works if it’s part of a deposit bonus is that after you deposit a certain number of spins will be allocated to your account that can be played only on specific games. Free spins bonuses are loaded automatically, so there’s no need for you to do anything provided you’ve made your deposit and satisfy the necessary requirements to be eligible for the bonus.

Example: 100% Bonus up to $100 plus 200 Extra Spins

In this example we look at the welcome bonus offer made by Mr. Green Casino. The first component being the deposit match bonus which allows you to deposit $100 and receive an extra $100 for a $200 starting bankroll. The second component being the extra 200 free spins that are awarded.

In the case with Mr Green Casino however which is going to often be the case with most other casinos is that you’ll receive an initial amount of the free spins (in this case 100 off the bat) followed by an incremental number of 20 extra spins every day for the next 5 days. The Mr. Green, free spins bonus, works only on the following slot games: Starburst, Asgardian Stones, Gonzo’s Quest, Finn and the Swirly Spin, Aloha!, Cluster Pays and Fruit Spin.

No Deposit Bonus

Less common than they used to be and often replaced by free spins bonuses some online casinos still offer no deposit bonuses to attract new players to their sites although not as frequent as they once were. One reason for this is because this type of bonus was far more susceptible to bonus abuse than other types of casino bonus offers.

The concept is simple; however, with no deposit bonuses. You register a real money account with an online casino, and they give you free money to try playing the casino as if you made a real money deposit. For the most part, these bonuses are small between $5 and $25 and often have stringent wagering requirements and terms and conditions associated with them.

Example: $10 No Deposit Required Bonus

In this example the casino is offering a $10 no deposit required bonus. How you’d proceed would be to register a real money account with the casino to be eligible for the no deposit bonus.

Tip: There are times when a bonus code may be required to be input on registration when claiming a no deposit casino bonus offer. Before you register with the casino you should review their promotion page terms and conditions to see how the bonus is credited to your account.

Disputes and How to Solve Them if They Arise

It's suggested to visitors here at TopCasino.ca that you play only at casinos that receive a four-star rating or higher, anything less increases the chances that something may go wrong. That's not to say it's impossible that things won't go wrong when playing at a more popular online casino, it's just a little less likely. Just because there are no official Canada-wide government licensed and regulated online casinos doesn't mean that you don't have recourse if something does go wrong.

Whether or not you take this advice, things do happen. As such, you may need to make a complaint about the online casino you've chosen to play. If you registered as a first-time player using one of our links we suggest that you follow the steps below in an attempt to resolve the issue with the casino first. The bottom line is that casinos don't like lousy PR and because word spread quickly online about bad player experiences they will generally make an effort to work with you to come to a resolution.

Step 1 - Noticing a Breach of Terms and Conditions

Step 1 - Noticing a Breach of Terms and Conditions

Unfortunately more often than not online casinos are in the right with regards to most complaints issued against them by players. The fact is that they cover their bases through fine print within the terms and conditions you agreed to when you signed up. Terms and Condition's cover most aspects of what can go wrong. Everything from what happens if a game malfunctions to what happens if you don't meet a bonus wagering requirement before attempting to cash out. It's important to know where you sit with your complaint as far as whether you adhered 100% the casino's terms and conditions. Before proceeding with the following steps go back to the casino website and read through the general and bonus terms and conditions to identify anything that may put you in the wrong.

Step 2 - Document Absolutely Everything

Step 2 - Document Absolutely Everything

The first step in ensuring a positive outcome when trying to resolve an issue with an online casino is to prepare the information necessary to submit your complaint directly to them. We suggest that you open your word processing document and start a new word document to describe everything in detail. Start by explaining what happened and why you are submitting the complaint to the casino. Elaborate with as much detail and evidence as you possibly can. Be sure to include dates and times, screenshots, links or other information relevant to making a good case for yourself. If at the very least this will help you later on when you file a complaint with third-party dispute resolutions service provider.

Step 3 - Contact the Customer Support Department

Step 3 - Contact the Customer Support Department

If before reading these instructions you’ve already started communicating with the customer support department there’s a chance a case and ticket ID were issued with regards to your complaint. If that’s the case, it’s advisable to follow that thread and continue your communication with them with regards to your complaint. If you’re contacting the casino for the first time with regards to your issue, we suggest that you contact them via e-mail or live chat if available. The chances are that if you call, you may not get through right away plus you miss out on the opportunity to document their side of the story. Be patient, but if you don’t hear back from them, contact them again with a reminder of your issue. If after that you don’t hear back from them or you have you’ve made your best effort at resolving the problem with no resolve continue with the next step.

Step 4 - Submit a Complaint with a Dispute Resolution Service Provider

Step 4 - Submit a Complaint with a Dispute Resolution Service Provider

Over the past 5 or so years there have been dispute resolution service providers that have taken the stage to assist players with complaints they may have against online casinos. Examples of the top dispute resolution providers to submit your complaints to include: eCOGRA, AskGamblers, CasinoMeister, ThePogg and licensing & regulatory bodies in the United Kingdom, Malta, Gibraltar, Isle of Man, Curacao and Kahnawake. Although each of these options provide you with a meaningful platform to submit your complaint we suggest sticking to one or two at most. Of all these options the ones that tend to receive the most recognition by players are AskGamblers and CasinoMeister. As far as coverage however and the number of online casinos they handle complaint submissions for however AskGamblers by far is the #1 option for player dispute resolution handling and the one we’d recommend should you encounter an issue.

How to Use AskGamblers.com to Solve Complaints

In my experience over the years I've found AskGamblers.com dispute resolution system to be the most effective tool in resolving issues I've had with online casinos. Due to the popularity of the operation and extensive use by both players and industry alike, their success rate is higher than any other system we've used. The below step by step guide takes you through the process of submitting a complaint using their system.

Step 1.

Visit the AskGamblers.com complaint submission page by going to the following URL: https://www.askgamblers.com/submit-complaint

There you’ll see a single drop down box that will allow you to select one of the numerous options that your complaint can be related to as seen below.

Note: Be sure to select the correct category to ensure your complaint is dealt with in the correct manner.

Step 1

Step 2.

Each available option in the drop box will present you with information relevant to that type of complaint. This includes an overview, symptoms, suggestions before submitting your complaint and frequently asked questions. If after reading the suggested options and you do not foresee a way to resolve the issue on your own select the “No. I want to submit a complaint” button as seen in the below.

Step 2

Step 3.

After selecting “No” in the above step you’ll now be presented with a form which you complete with all the details and the particulars of your complaint before submitting. Be sure to provide as much detail as you possibly can and also be sure to use your correct account name and e-mail address used at the casino as they verify this information with the casino.

Step 3a

Note: You’ll need to be a registered user at AskGamblers.com in order to submit your complaint so if you’re not already a member of their website you will need to fill out some simple details (email, username and password) in order to create an account to continue with your complaint submission.

Step 3b

Step 4.

Once your complaint is submitted it may take 24 hours before it’s activated into the AskGamblers.com system. You’ll also likely be contacted to verify specific details or to provide additional information so be sure always to use your correct information when submitting your complaint.

Frequently Asked Questions (FAQS)

The purpose of this section is to assist Canadian players with better understanding various aspects of playing at online casinos in Canada. If you're new to the world of gambling online this section will be a good place for you to get started. This list of question and answers represents a non-exhaustive list of commonly asked questions by Canadian players and is based on my own research of what's typically asked.

Can I play in the real money mode at an online casino if I live in Canada?

Yes. However, to play in the real money mode at an online casino if you live in Canada you would need to find a suitable online casino that’s legally licensed to accept real cash wagers from Canadian players. You would then need to register a real money account with that casino by filling out the simple online casino application form which generally takes less than a couple of minutes to complete.

You need to be at least 18 years old to gamble in the real money mode at today’s best Canadian accepting online casinos. As soon as your new account has been activated, you would then need to head to the cashier section to make a deposit so that you can start playing on hundreds of games in the real money mode. A free play demo mode is also generally available on most games, so make sure that you launch the game in the correct mode if you want to win real money.

Note: The legal gambling age in Canada varies between 18 and 19 years of age depending on the type of gambling and the province. In Alberta, Manatoba and Quebec the legal gambling age is 18 whereas in Ontario and all other provinces within Canada the legal gambling age is 19. Not all online casinos will enforce these age requirements and will generally require that you're at least 18 years old in order to play. If you're interested more information about gambling ages throughout the Americas can be found on this Wikipedia page.

How do I deposit and withdraw at Canadian friendly online casinos?

Depositing at any of our top-rated Canadian friendly online casinos is straight forward. When you get to the cashier section, you will find a huge selection of popular Canadian online payment options which generally includes a wide range of credit & debit cards, prepaid cards, e-wallets (aka web wallets), and several other methods such as direct bank transfer.

The best Canadian online payment options are the ones that process deposits AND withdrawals. Visa, MasterCard and Maestro, as well as Instadebit and Interac, are just some of the most effective online casino deposit and withdrawal methods currently available for Canadian players. Some online casinos also now accept certain major cryptocurrencies such as BitCoin. You will generally find that deposits are instant and that withdrawals can take anywhere from just a few hours up to usually no longer than 48 hours.

How do I know that the casino is safe and that the games are fair?

Your safety and security are both guaranteed at all of the top-rated online casinos that are featured right here on TopCasino.ca, but it’s not always guaranteed at online casinos that haven’t been recommended for you on this website. Today’s best Canadian accepting online casinos are controlled by trusted operators with proven track records, they are licensed by well-known authorities that are based in one of several major licensing jurisdictions around the world, and they are constantly monitored by reputable third-party online casino testing agencies and regulators.

The casinos are also powered by some of the best online casino software providers in the world, and their games are frequently tested and monitored for fairness by the same accredited testing agencies. One of the most notable online casino testing agencies is eCOGRA (eCommerce Online Gaming Regulation and Assurance). The outcomes of the games are produced by a Random Number Generator (RNG), which produces results that are about as fair and realistic as can be. It’s a mathematical algorithm program that has no discernible pattern, and the results produce an average return to player percentage payout rate (RTP % rate) which is usually around 93.00% to 98.00% or higher.

For example, if the players wager a total of C$1,000,000.00 on the slots over a four week period at one of the top 10 Canadian accepting online casinos featured on this website, and they received C$967,800.00 back in winnings, it means that the slots for that period had an average 97.68% RTP percentage payout rate. This fluctuates on a monthly basis, but it’s a great way for the players and online casino testing agencies to tell how fair the games have been for a certain period.

Do I have to download any software on to my PC to play at online casinos?

No. you don’t have to download and install software onto your PC to play at online casinos. Back in the day, things were different though because downloading the software onto your Window operating desktop or laptop computer would always be the better option. It would give you access to everything the casino had to offer, the complete experience. Things have changed in more recent times though.

A growing number of online casinos are now entirely non-downloadable, and there’s no option to download. Today’s best instant play casinos (aka Flash casinos or HTML5 casinos) are just as good, if not better, than downloadable casinos used to be. When you have the option to download, it’s up to you. Installing the software onto your PC today only really means that you won’t have to launch your web browser every time you want to play at your favourite online casino.

You can just use the shortcut to the casino and launch the program directly from your desktop. I can’t see the download option being around for too many more years though, as many players today prefer to play instantly. It also seems as though a growing number of operators are leaning more towards the non-downloadable platform, rather than pushing the download option.

Can I play at online casinos from my mobile?

Yes. You don’t just have to play at an online casino from a Windows or Mac operating desktop or laptop computer. All online casinos today, especially the featured Canadian accepting online casinos that have been reviewed on this website, have a mobile version of their casino available as well. The mobile casino can be accessed using any modern smartphone or tablet device. If you already signed up to the casino from your desktop, but fancy playing on mobile, you can just use the same username and password to play at the mobile casino of the same casino.

What happens if I lose my connection or my battery dies while playing?

If you happen to lose your connection while halfway through a hand of blackjack, or while half way through a spin on your favourite online slot, or if you’re mobile or tablet battery dies while in a similar situation, don’t panic. If you get disconnected, the software will remember the exact point that you were cut off, so that when you next launch that same game, you will immediately be taken back to that same point, as if you were never disconnected.

The only time that you won’t be taken back to the point where you were cut off is when you’re playing live dealer games. However, should this happen, simply contact the toll-free player support at the casino where you were cut off, and they will be able to give you further advice on what you can do. If you think that was about to win a hand and got cut off AFTER you made a decision, then you should see that your winnings have been applied to your balance, so there shouldn’t be any problems. Getting cut off doesn’t happen very often at all, but it can occasionally happen, so remember to have plenty of battery life if you’re playing from your smartphone or tablet device in the live dealer casino.

Are online casino bonuses worth claiming, and what are wagering requirements?

Yes and no. Some online casino bonuses are worth claiming, especially the ones with relatively low wagering requirements. These are often referred to as the playthrough requirements, and it’s the amount of money that you need to wager before you can withdraw. The lower the wagering requirements are, the better it is for you as a player. You can often find online casino bonuses with 20x, 30x or 35x times wagering requirements, which isn’t too bad, and you can also find bonuses with 50x, 60x, or even 70x times wagering requirements, which is fairly steep.

Let’s just take a quick look at an example of how this works: The casino might be offering all new players a 100% match bonus worth up to C$500 with a 35x wagering requirement, which is fairly standard today. This means that you would need to wager your bonus amount 35x times before you could withdraw. Therefore if you only deposit C$100, you would receive a C$100 bonus on top of your deposit, giving you a total of C$200 to play with.

You would now need to wager a total of C$3,500 ($100 bonus money multiplied by 35x wagering requirement) before you could withdraw any winnings that you’ve made. Some online casinos require you to wager the bonus amount AND the deposit amount. Therefore using the same example above, you would need to wager C$3,600 instead of C$3,500 before you could withdraw. Wagering requirements are something that cannot be avoided, and this policy is the only reason why some players choose not to accept bonuses.